Refund and Cancellation Policy

1. Introduction

JitQ.tech ("we," "our," or "us") is committed to transparent and fair business practices. This Refund and Cancellation Policy outlines the terms governing refunds, cancellations, and related procedures for our products and services, including QSenseGo, QWorkforce, QSupport, QVista, and QLink.

2. Subscription and Service Terms

Our services are typically offered on a subscription or project basis. Specific terms, including billing cycles, cancellation windows, and refund eligibility, are detailed in your service agreement or order form. This policy supplements those terms.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Free Trial Period: If you cancel during an agreed free trial period and have not used the service beyond trial limits, you may be eligible for a full refund of any advance payment.
• Service Non-Delivery: If we fail to deliver the agreed service or platform access due to our error, you may be entitled to a full or partial refund.
• Material Breach: If we materially breach our obligations under your agreement and do not remedy the breach within a reasonable period, you may request a proportional refund.
• Duplicate Payment: In case of accidental duplicate charges, we will refund the duplicate amount upon verification.

4. Non-Refundable Items

The following are generally non-refundable:

• Fees for services already rendered or consumed
• Custom development, integration, or implementation work once delivered
• Third-party costs, licenses, or pass-through expenses
• Subscription fees for periods where the service was available and utilized

5. Cancellation Process

To cancel a subscription or service:

• Submit a written cancellation request to info@jitqtech.com with your account details and reason for cancellation.
• Cancellation will be effective at the end of the current billing period unless otherwise agreed.
• You will retain access to the service until the end of the paid period.
• No further charges will be made after a valid cancellation is processed.

6. Refund Processing

If a refund is approved:

• Refunds will be processed within 7–14 business days from the date of approval.
• Refunds will be credited to the original payment method used for the transaction.
• Bank or payment processor fees may apply and could affect the refund amount.
• You will receive a confirmation email once the refund has been initiated.

7. Demo and Consultation Fees

Demo requests and initial consultations are typically free. Any fees for paid demos, workshops, or assessments will be communicated in advance. Refund terms for such engagements will be specified in the relevant quote or agreement.

8. Dispute Resolution

If you believe you are entitled to a refund or have concerns about a charge, please contact us at info@jitqtech.com. We will review your request and respond within 5–7 business days. We are committed to resolving disputes fairly and in accordance with applicable laws.

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. For existing agreements, the policy in effect at the time of your purchase or subscription will apply unless otherwise agreed.

10. Contact Us

For questions about refunds, cancellations, or this policy, please contact us at info@jitqtech.com or call +91 989 034 1319.